Today, our cell phones are much more than simple devices:
They store key information about our lives and work. Therefore, it’s essential to know how to react quickly if someone steals it. With a cell phone in their hands, criminals can access your virtual wallets, bank accounts, emails, social media accounts, and even steal your identity to commit fraud.
First step: prevention
Before you start thinking about “what to do if it’s already happened,” it’s key to prepare your device. Here are some tips to keep your data more secure:
1. Activate the screen lock
It’s essential to use some form of lock, whether it’s a password, pattern, fingerprint, or facial recognition. The sooner the automatic lock is activated, the less time an intruder will have to access your device.
2. Write down your IMEI number and learn how to block it
Every cell phone has an IMEI (International Mobile Equipment Identity) code, which allows you to lock the device in case of theft so it can’t be used on any network. Dial *#06# on your phone to see your IMEI, or look for this number on the original box or under the battery. Write it down in a safe place.
Did your cell phone get stolen or lost? Steps to follow
If the theft has already occurred, this quick guide will help you minimize the risks:
1. Contact your mobile phone company
Most carriers have verified channels so you can block the SIM card and the device (IMEI). Blocking the SIM prevents your line from being used, and blocking the device prevents the phone from working with other SIM cards.
2. Change all your passwords
From a computer, log in to your primary email account and change your password. If you have more than one email address, start with the one linked to your online wallets, banking, apps, and social media accounts, then continue with the other apps.
3. Report the theft to your virtual wallets and banks
Contact your verified wallets and banks’ official channels to request account and card blocking and to monitor any suspicious activity. Also, unlink your credit cards from transportation, delivery, and streaming apps.
4. Notify your family and friends
Let your trusted contacts (family, friends, and coworkers) know so they can be on the lookout for potential scam attempts where someone tries to impersonate you.
5. File a complaint at the police station
File a report at the nearest police station or, if possible, online in your province. This receipt is important for subsequent procedures, such as a possible insurance claim if your cell phone was insured.
